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- Mayor Lauds Water Dept. Improvements
— City water users who complained about shoddy customer service this summer have seen dramatic improvements, Mayor Byron W. Brown said Monday. Long waits on the system's phone lines have been slashed from an average of 23 minutes in August ...
- Tables Turned On CitiStat Member
— Buffalo's strategic planning chief has been building a small cult following on public access cable television for being a tough-as-nails inquisitor on the city's new accountability panel.
- Top Official In Graffiti War At Risk Of Being Fired
— The man who oversees Buffalo's war on graffiti could be fired if efforts don't improve, members of Mayor Byron W. Brown's accountability panel have warned. Brown said he has become so frustrated that he took matters into his own hands ...
- Water Officials Scolded Over Poor Service
— Mayor Byron W. Brown and his oversight team scolded water officials Friday for providing shoddy customer service and gave them two weeks to improve. The edict came after the company that runs the city's water system issued some sobering ...
- Firefighters Battling 'Booby Traps,' Too; Commissioner Notes Disturbing Trend
— As Buffalo's arson problem spreads into neighborhoods that are not typically targeted by firebugs, officials are seeing another alarming trend.Firefighters have encountered a growing number of "booby traps" inside burning buildings this ...
- Police Chief Warns Against Downsizing
— Buffalo's police commissioner says it would be a mistake to move forward with plans to shrink the size of the police force to 675 officers.
H. McCarthy Gipson said Friday he will push for independent experts to ...
- New System Targets Abuse Of Sick Leave
— Sanitation workers suspected of abusing sick leave are being threatened with disciplinary action as the city's new accountability system continues to red-flag trouble spots.The CitiStat panel raised questions Friday about increased ...
- Contracts Blamed In FireFighter Overtime;City Unable To Control How Many Take Days Off
— Union contracts hinder City Hall's ability to control how many firefighters take time off and thus are driving up overtime costs, the city's new accountability panel said Friday. A clause that allows firefighters to take time off with ...
- Officials Scolded For Filing Late Reports
— City Hall's accountability panel scolded some department heads Friday for delays in supplying data that shed light on how well the city is delivering services. Members of Byron W. Brown's CitiStat panel were miffed that reports ...
- CitiStat Takes Aim At Graffiti, Poor Recycling
— Buffalo's deplorable recycling rate and graffiti woes were examined Friday by troubleshooters using a new high-tech accountability system to improve city services.The CitiStat team also raised concerns about injuries ...
- Brown Gets CitiStat Rolling
— There is no telling yet how useful a computer monitoring program will prove to be in Buffalo, but two things are certain: Its implementation means Mayor Byron W. Brown kept his promise, and it has the potential to significantly improve ...
- CitiStat Begins Tracking Of Operations
— CitiStat, Buffalo's long-awaited computerized accountability system, was launched Friday and is already spotting problems with some operations.
Mayor Byron W. Brown and other top city officials kicked off ...
- CitiStat in Spotlight as Brown Plans to Track Efficiency
— Starting this summer, city officials will huddle twice a month in a newly built "war room" in City Hall to dissect data and try to answer a question...