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311 Call and Resolution Center


Take a peek inside

Sick of spending your lunch hour on the phone requesting to have a tree removed?  The City of Buffalo 311 Call and Resolution Center provides citizens with fast, centralized access to city services.  Register complaints, get information, and access non-emergency police services.  When appropriate, a Reference Number will be assigned to your request so that you can track its progress.  There are two easy ways to reach us:

  • Call 311 or (716) 851-4890.  The Call Center hours are posted to the right.  During periods when the Center is closed, you can leave a voice-mail message.  Or even better —

  • Online from this web page anytime!
  • Download the 311 App at the Google Play app store or iTunes
A report or request can be sent anonymously.  However, if you choose this option, you will not be able to track the progress online.  For this follow-up information, you can contact the Call Center by phone.  Your anonymity will always be respected.

Below are the online reporting choices currently available.  We will be adding to this list as we expand our service capabilities.  If the option you wish is not yet listed, please call.


Report Snow Issues 
Having issues with snow? Report your issue

Volunteering, Animal Bite/Noise Complaints

Request Inspection, Building Codes,
New/Existing Permit Services

Pay Tickets, City-Towed Vehicles, Report a Parking Meter issue

Tree trimming, Tree Removal, Tree Planting

Crime Prevention, Report a Tip,

Street plowing, Street salting, Traffic sign, Request a bike rack, Report a pot hole

Online Payments
Pay all City of Buffalo bills here

Rental Registration
Rental Registration Informatiion etc..

Report a faulty street light, Services from the Sewer Authority, Water Authority 

Graffiti and Sanitation
Graffiti, Street/Sidewalk Cleaning, Litter, Garbage Can Maintenance

Web ComplaintsWeb Complaints
Have a complaint regarding our website?
Request to Post EventsRequest to Post Event
Please register your event's information by completing and submitting this application form


To track the progress of your case, please enter the Reference Number assigned to it and the e-mail address you provided at the time of your call.  If you placed a request by phone and did not provide an e-mail address, contact the Call and Resolution Center at 311 (or 851-4890) for a progress report.  For security reasons, those individuals who filed anonymously cannot receive an update online regardless of how the initial case was filed.  Instead, please call the 311 Call Center personally.  This will not compromise your anonymity.

Reference Number:
Email Address:

Buffalo Green Cart Recycling Program


Do Your Part, Buffalo. RECYCLE!
ATTENTION: The City of Buffalo will remain on a weekly recycling pick-up schedule until further notice.

311 Facebook community

The City of Buffalo’s 311 Citizen Services Department has joined the Facebook community!  Please visit us and become a fan.  Stay on top of the latest updates, events, and announcements for the City of Buffalo

Contact Us

Call Center hours: Monday- Friday 8:30 a.m. - 4:30 p.m.
Saturday & Sunday Closed

Phone Number: 311 or (716) 851-4890


Available online 24/7 @

311 News

Mayor Brown Announces 311 Website Update - Mayor Byron W. Brown today announced an update of the City of Buffalo’s 311 Call and Resolution Center to allow for additional ...

With the launch of our new website, we hope to make it much easier for you to use and give you the ability to contact us 24 hours a day 7 days a week.

Your Future, Your Views

The 311 Call and Resolution Center now offers you an opportunity to give us your feedback on our services.

Once you receive a resolution to your complaint, you'll be asked to complete a Customer Satisfaction Survey.