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Director of Citizen Services
Description Of Services:
The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.
Awarded Citizen-Engaged Community 2010-2012
Awarded Citizen-Engaged Community 2012-2014
Buffalo Green Cart Recycling Program
Do Your Part, Buffalo. RECYCLE!
311 Facebook & Twitter
The City of Buffalo’s 311 Citizen Services Department has joined the Facebook & Twitter communities! Please visit us and become a fan. Stay on top of the latest updates, events, and announcements for the City of Buffalo.
311 Call & Resolution Center
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Photos by Angel Art LTP, compliments of the Greater Buffalo Convention and Visitors Bureau. Additional photos by Adrian Roselli, compliments of Algonquin Studios