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Home > Leadership > Mayor > Archived Press Releases > 2014 Archives > June 2014 > Mayor Brown Announces an Enhanced EMS Plan

Mayor Brown Announces an Enhanced EMS Plan

Contact: Lorey Schultz
June 20, 2014 
(716) 851-5545


City of Buffalo selects Rural/Metro Corporation as provider that commits to local hiring of City residents as part of its increased workforce and further improves emergency medical services in Buffalo; high-profile appointments made to the City’s EMS Board

Buffalo, NY – Mayor Byron W. Brown, joined by Fire Commissioner Garnell W. Whitfield, announced today a revised plan to provide even better emergency medical services (EMS) to City residents.  The City will enter into a new long-term contract with Rural/Metro Corporation, based on the results of a highly competitive Request for Proposals (RFP) for the provision of ambulatory and emergency medical services. Mayor Brown also announced several high-profile appointments to the City’s Emergency Medical Services Board.

“Emergency medical services are a critical component of our local healthcare system and by preparing to enter into a new long-term EMS contract and appointing highly qualified members to the EMS Board, we will further improve emergency medical services for City residents,” said Mayor Brown.  “I thank Rural/Metro for putting before us an enhanced plan that will provide even better emergency medical services for citizens, while not only keeping jobs in Buffalo, but also creating a substantial number of new jobs.”

"Rural/Metro Medical Services is thrilled to hear of the City's recommendation that will allow us to continue our commitment to the citizens of Buffalo,” said Jay Smith, Regional Director at Rural/Metro Medical Services.  “We look forward to executing on the new contractual requirements and credit the hard working and dedicated EMT s and Paramedics who have positioned us well to receive the support of the City of Buffalo officials.  We are proud of the service we have been providing and look forward to continuing to enhance EMS in Buffalo."
Three EMS proposals were submitted in January after the City of Buffalo issued a Request for Proposals (RFP).  A selection committee comprised of Mayor Brown’s Senior Management Team, led by Fire Commissioner Whitfield, was named to review and score the proposals.  When all the factors were considered, Rural/Metro Corporation’s proposal was the unanimous front runner.  Rural/Metro’s proposal included the following:

  • A 20% increase in staffing compared to positions under the current contract, with a continued commitment to local hiring of city residents.
  • Implementation of a Community Paramedic Program that will reduce emergency calls for post-discharge, high-risk patients by providing patient case management and medical services through proactive home visits.
  • Implementation of a Rapid Access Program that will reduce calls from high-frequency users by developing alternate transport options for non-emergency calls and redirecting non-emergency calls to more appropriate community resources.
  • Rural/Metro will provide up to 20 ambulances during peak times as needed and 10 during non-peak times, a considerable increase from the current minimum of 7 ambulances.
  • Implementation of patient monitoring stations located at high volume hospitals, each to accommodate 6 patients under the care of 1 paramedic, 1 EMT, and 1 hospital RN for increased efficiency in high demand periods and to prevent back-ups at the ER.
  • Commitment to monthly reporting of calls for service and response times to the City’s EMS Board and Fire Department.
  • Establishment of extensive procedures to continuously monitor response times as compared to national averages, in order to quickly correct any issues that delay emergency services.

According to Fire Commissioner Whitfield, "Having access to world class emergency medical services greatly enhances our residents’ and visitors’ chances for survival in the event of a medical emergency.  We are extremely proud of the great work that the members of our first response community do on a daily basis and believe that entering into a new long-term contract with Rural/Metro will provide for a continuity of operations that will facilitate further enhancement of the system."

To further strengthen the City of Buffalo’s emergency medical services plan, Mayor Brown announced simultaneously the following high-profile appointments to the City’s Emergency Medical Services Board, which will have direct oversight of the City’s contract with Rural/Metro: 

  • Michael Hughes, Vice President and Chief Marketing Officer at Kaleida Health (recommended by President and CEO Jody Lomeo)
  • Thomas Quatroche, Jr., Ph.D., Senior Vice President of Marketing, Planning, and Business Development at ECMC (recommended by President, COO, and interim CEO Richard Cleland)
  • Roger Duryea, Jr., Vice President of Planning & Regional Development at Catholic Health (recommended by President and CEO Joseph McDonald)
  • Carl Thomas, Public Safety Chief at Roswell Park Cancer Institute (recommended by President and CEO Donald Trump)
  • Sucharita Paul, M.D., Clinical Assistant Professor of Emergency Medicine (recommended by Dr. Michael Cain, Dean of UB School of Medicine and Biomedical Sciences)
  • Pastor James Giles, leader and President of Back to Basics Outreach Ministries and Supervising Coordinator of Buffalo Peacemakers

By preparing to enter into a new emergency medical services contract with Rural/Metro Corporation and appointing new, highly qualified members to the EMS Board, City residents will benefit from improved EMS and ambulance response times, improved patient care and transport through the use of technology, and ongoing monitoring by the EMS Board to ensure contract compliance.

In closing, Mayor Brown stated, “As part of my administration’s commitment to the health needs of City residents, we look forward to continuing an even stronger partnership with Rural/Metro and working with the new appointees to the City of Buffalo’s Emergency Medical Services Board.”