Skip Navigation

  1. City Departments
  2. City Services
  3. Our City
    1. Accommodations
    2. Architecture
    3. Arts and Culture
    4. All America City
    5. Buffalo My City
    6. Buffalo Niagara Convention Center
    7. Visit Buffalo Niagara
    8. Buffalo Sports & Outdoor Recreation
    9. Education
    10. Buffalo Ambassadors
    11. 1 more items...
  4. Online Payments
  5. My Profile
    1. New User Registration
    2. Existing User Login
    3. Schedule Payment Instructions

Human Resources

Gladys Herndon-Hill, Commissioner

Description of Services:

  • Administer Civil Service as provided by NYS Civil Service Law and Local Civil Service Rules
  • Prepare for and negotiate with various employee bargaining units on behalf of the City and Buffalo Urban Renewal Agency
  • Administer contractual bargaining agreements through advising, implementing and disseminating relevant information
  • Research, gather, compile and present data used in interest arbitration, mediation and fact finding
  • Perform investigations and assist and advise management in the matters of disciplinary and grievance actions and contractual disputes
  • Administer employee health, dental and retiree benefit programs
  • Administer Worker's compensation, Life and Unemployment insurance programs for all city employees
  • Administer employee training programs and compliance with Affirmative Action and Americans with Disabilities

Contact Us...

Office Address:
1007 City Hall, Buffalo NY 14202

Phone:
(716) 851-9614

Office Hours:
8:00 a.m. - 4:30 p.m.
July 1 - Sept 4:
8:00 a.m. - 4:00 p.m.

Civil Service Office:

Address:
1001 City Hall, Buffalo NY 14202

Phone Number
:
716-851-9614

Division of Compensation & Benefits:

Director:
Antoinette Palmer

Address:
1014 City Hall, Buffalo NY 14202

Phone:
716-851-9677

Division of Personnel:

Director:
Gladys Herndon-Hill

Address:
1009 City Hall, Buffalo NY 14202

Phone:
716-851-9623